{"xsrfToken":"648bfb37e542933914436322cfbd9d5472bfbf58_lout","branding":{"id":"3","key":"ehph","name":"e-hallpass (EHP) Help Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0064c4","headerLinkHoverBGColor":"#0064c4","headerBadgeColor":"#0064c4"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/063b6c23-9c41-4ae2-840b-6932eaca302c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMjlmOGJkMi1hYzkyLTRiNTAtOWJkYi1jMzI5MTQ1MWRkYTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA2M2I2YzIzLTljNDEtNGFlMi04NDBiLTY5MzJlYWNhMzAyYyI6WyJyZWFkIl19LCJleHAiOjE3MzIyNDMzMzUsIm5iZiI6MTczMjI0MjczNX0.T4zn_acG8XEAl2qDxei2FjP6uU43ufhj8jswr9cifeM&client=329f8bd2-ac92-4b50-9bdb-c3291451dda9&mode=fit","logoId":"063b6c23-9c41-4ae2-840b-6932eaca302c","isLogoAvailable":true,"helpCenterTitle":" The Help Desk for E-hallpass & FlexTimeManager Has Moved","sharedPortalName":"Help Desk","userInitialAnnouncementHeader":"Our help desk has moved!","userInitialAnnouncementMessageWiki":"<p>Please visit our <a href=\"https://support.securly.com/hc/en-us\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Securly Support Landing Page</a> for e-hallpass and flex support beginning June 26, 2023. We look forward to continuing to serve you there!</p>","translations":{"en-US":{"helpCenterTitle":" The Help Desk for E-hallpass & FlexTimeManager Has Moved","sharedPortalName":"Help Desk","announcementHeader":"Our help desk has moved!","announcementMessage":"Please visit our [Securly Support Landing Page|https://support.securly.com/hc/en-us] for e-hallpass and flex support beginning June 26, 2023. We look forward to continuing to serve you there!","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/772efe6d-7703-42a6-9f18-5d4b51ddc8f2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMjlmOGJkMi1hYzkyLTRiNTAtOWJkYi1jMzI5MTQ1MWRkYTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc3MmVmZTZkLTc3MDMtNDJhNi05ZjE4LTVkNGI1MWRkYzhmMiI6WyJyZWFkIl19LCJleHAiOjE3MzIyNDMzMzUsIm5iZiI6MTczMjI0MjczNX0.73rpBcVq1o6J8RaP3Zi4cBP6jQ8_kf2jz7NCPooXTPU&client=329f8bd2-ac92-4b50-9bdb-c3291451dda9&height=300&mode=fit","bannerMediaApiFileId":"772efe6d-7703-42a6-9f18-5d4b51ddc8f2","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"ehph","projectId":10310,"serviceDeskId":3,"name":"e-hallpass (EHP) Help Desk","description":"<p>**Our help desk has moved! Please visit our <a href=\"https://support.securly.com/hc/en-us\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Securly Support Landing Page</a> for e-hallpass support beginning June 26, 2023. We look forward to continuing to serve you there!</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"35","name":"Access Issues","descriptionHtml":"<p>Thank you for completing the previous form. Please be sure to fill in each section as explained below each field.</p>","callToAction":"Access Issues","introHtml":"<p>Login/sign-in, Missing Users, Adding Users Not in SIS, User Syncing Concerns, Password Concerns, SFTP Connection Issues, etc.</p>","icon":10679,"iconUrl":"https://eduspiresolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10679","groups":[],"key":""},{"id":"93","name":"Bug and Issue Reporting","descriptionHtml":"<p>Please be sure to fill in each section as explained below each field.</p>","callToAction":"Bug and Issue Reporting","introHtml":"<p>Report bugs and issues that you have encountered while operating features or utilizing functionality of e-hallpass.</p>","icon":10683,"iconUrl":"https://eduspiresolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10683","groups":[],"key":""},{"id":"39","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10738,"iconUrl":"https://eduspiresolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10738","groups":[],"key":""},{"id":"91","name":"Full Service Implementation","descriptionHtml":"","callToAction":"Full Service Implementation","introHtml":"<p>Individually Guided Professional Development</p>","icon":10727,"iconUrl":"https://eduspiresolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10727","groups":[],"key":""},{"id":"78","name":"Functionality Questions","descriptionHtml":"<p>Please be sure to fill in each section as explained below each field.</p>","callToAction":"Functionality Questions","introHtml":"<p>After review of training materials, if there are additional questions they can be asked here.</p>","icon":10761,"iconUrl":"https://eduspiresolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10761","groups":[],"key":""},{"id":"84","name":"Implementation","descriptionHtml":"","callToAction":"Implementation","introHtml":"<p>For internal use only</p>","icon":10677,"iconUrl":"https://eduspiresolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10677","groups":[],"key":""},{"id":"95","name":"Information Request","descriptionHtml":"","callToAction":"Information Request","introHtml":"<p>For Internal Distribution to customers. A request made from Client Support asking questions and requesting details that are district/school specific. NOTE: Fields should be adjusted prior to repurposing RT.</p>","icon":10752,"iconUrl":"https://eduspiresolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10752","groups":[],"key":""},{"id":"74","name":"Relationship Management","descriptionHtml":"<p>Please be sure to fill in each section as explained below each field.</p>","callToAction":"Relationship Management","introHtml":"<p>Billing and Sales Questions - adding or removing schools from your district, invoice and quotes, update user counts, request a demo of e-hallpass, etc.</p>","icon":10653,"iconUrl":"https://eduspiresolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10653","groups":[],"key":""},{"id":"90","name":"Self Serve Implementation","descriptionHtml":"","callToAction":"Self Serve Implementation","introHtml":"<p>Self Guided Deployment of Software</p>","icon":10725,"iconUrl":"https://eduspiresolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10725","groups":[],"key":""},{"id":"89","name":"Streamlined Implementation","descriptionHtml":"","callToAction":"Streamlined Implementation","introHtml":"<p>EHP Pilot Implementation w/ Group Training</p>","icon":10674,"iconUrl":"https://eduspiresolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10674","groups":[],"key":""},{"id":"82","name":"Suggest a new feature or an improvement","descriptionHtml":"<p>Please be sure to fill in each section as explained below each field.</p>","callToAction":"Suggest a new feature or an improvement","introHtml":"<p>Let us know your idea for new or existing features.</p>","icon":10673,"iconUrl":"https://eduspiresolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10673","groups":[],"key":""},{"id":"81","name":"Support Request","descriptionHtml":"<p>Please be sure to fill in each section as explained below each field.</p>","callToAction":"Support Request","introHtml":"<p>Provisioning/Authentication method changes, District/School Technical Questions, Student Photo Upload Requests, Enable EHP Modules, and Other Support Requests.</p>","icon":10680,"iconUrl":"https://eduspiresolutions.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10680","groups":[],"key":""}],"reqGroups":[],"orderMapping":{"19":[93,35]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"EHPH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzMjlmOGJkMi1hYzkyLTRiNTAtOWJkYi1jMzI5MTQ1MWRkYTkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzEwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIyNDM5MzUsIm5iZiI6MTczMjI0MjczNX0.OuC9tzTIRi4iUISY1XifZbYcWsEIM-2aVg3idTjxrxg","targetCollection":"upload-project-10310","endpointUrl":"https://api.media.atlassian.com","clientId":"329f8bd2-ac92-4b50-9bdb-c3291451dda9","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/3?xdm_e=https%3A%2F%2Feduspiresolutions.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJiNjA1ZDRjYjM0NjIzNjVmZGE2NzQzNDBiMDNhZGU0ZjI5NzM3ZmViNWU3ODFmOTY5Y2IyZWM4N2M2ZmM0NDkyIiwiaXNzIjoiZGRiNmQxZmYtYmM0OC0zNzhiLTgxN2EtZGM5MzA1YTIxNzJmIiwiY29udGV4dCI6e30sImV4cCI6MTczMjI0MzYzNSwiaWF0IjoxNzMyMjQyNzM1fQ.cbT58rizmVntqfI7EOG3sibINHUKgI8wtltmy798e_Y\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImRkYjZkMWZmLWJjNDgtMzc4Yi04MTdhLWRjOTMwNWEyMTcyZiIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvZWR1c3BpcmVzb2x1dGlvbnMuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvZWR1c3BpcmVzb2x1dGlvbnMuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiRUhQSCIsImlkIjoiMTAzMTAifX19LCJleHAiOjE3MzIyNDM2MzUsImlhdCI6MTczMjI0MjczNX0.spPEUPDNXpjk66QqkdP3ossjXyUmJgdJ7cWiskMvKM0\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://eduspiresolutions.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://eduspiresolutions.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"EHPH\\\",\\\"id\\\":\\\"10310\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"EHPH\\\",\\\"project.id\\\":\\\"10310\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://eduspiresolutions.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}